Privacy Policy

Last updated: 2 September 2026

BnB Wholesale Supplies Pty Ltd, trading as BnB Supplies ("BnB Supplies", "we", "us" or "our"), respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use our website, purchase products from us, contact us or otherwise interact with BnB Supplies.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. Personal information we collect

The types of personal information we may collect depend on how you interact with us and may include:

• your name;

• business or company name and job title;

• billing and delivery addresses;

• email address and telephone number;

• account and login information;

• order, purchase and transaction history;

• payment and billing information;

• communications you have with us, including enquiries, feedback and customer service requests;

• marketing preferences;

• information you provide through forms, surveys, promotions or competitions; and

• technical information associated with your use of our website, such as your IP address, device and browser information, website activity and information collected through cookies or similar technologies.

We generally do not need to collect sensitive information about customers. If we need to collect sensitive information, we will do so in accordance with applicable privacy laws.

2. How we collect personal information

We may collect personal information directly from you when you:

• place an order through our website;

• create or use an online account;

• contact us by telephone, email, online form or other means;

• request a quote or information about our products;

• subscribe to marketing communications;

• participate in a promotion, survey or competition;

• visit our premises or interact with our staff; or

• otherwise provide information to us.

We may also collect information automatically when you use our website through cookies and similar technologies.

In some circumstances, we may receive personal information from third parties involved in providing our products and services, such as payment providers, ecommerce platforms, delivery providers and other service providers.

3. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

• processing and fulfilling orders;

• arranging delivery, collection, returns and refunds;

• processing payments and maintaining transaction records;

• creating and administering customer accounts;

• communicating with you about orders, products or enquiries;

• providing customer service;

• managing wholesale and business customer relationships;

• maintaining our business, accounting and administrative records;

• improving our website, products and customer experience;

• analysing website performance and usage;

• detecting and preventing fraud, misuse and security threats;

• sending marketing communications where permitted by law;

• complying with legal, regulatory, taxation and accounting requirements; and

• otherwise operating and improving our business.

If you do not provide certain personal information, we may not be able to process an order, deliver products, respond to an enquiry or provide some of our services.

4. Payments

Payments made through our website may be processed by third-party payment service providers.

These providers may include payment gateways, financial institutions and services such as Stripe and PayPal, depending on the payment method selected.

Payment providers may collect and process payment and transaction information in accordance with their own privacy policies and security requirements.

BnB Supplies does not generally need to retain complete payment card details when payments are processed through third-party payment providers.

5. Disclosure of personal information

We do not sell personal information.

We may disclose personal information where reasonably necessary to operate our business or provide our products and services.

This may include disclosure to:

• payment processors and financial institutions;

• freight, courier, postal and logistics providers;

• ecommerce and website service providers;

• hosting, cloud storage, software and IT providers;

• email, communications and marketing service providers;

• analytics and advertising service providers;

• accountants, insurers, lawyers and other professional advisers;

• government agencies, regulators or law enforcement authorities where required or authorised by law; and

• other service providers that assist us in operating our business.

For example, information such as your name, delivery address, email address and telephone number may be provided to a freight, courier or postal provider where necessary to deliver your order and provide delivery notifications.

We seek to limit information provided to service providers to what is reasonably necessary for them to perform the relevant service.

6. Overseas disclosure and processing

Some of the service providers we use to operate our business, website, payment systems, marketing and communications services may store, process or access personal information outside Australia.

These providers may include our ecommerce platform, payment processors, email and marketing platforms, analytics providers, cloud and technology providers and other service providers.

Depending on the services used and their current infrastructure and sub-processors, personal information may be processed or accessible in countries including the United States, Canada and other countries in which our service providers or their sub-processors operate.

For example, some of our ecommerce, payment, analytics and email marketing service providers operate global infrastructure and may process information outside Australia.

Where required by Australian privacy law, we take reasonable steps in relation to overseas disclosures of personal information in accordance with applicable privacy requirements.

The countries and locations used by our service providers may change from time to time as their infrastructure and sub-processors change.

7. Cookies and website technologies

Our website uses cookies and similar technologies.

Cookies are small data files stored on your device that can help websites operate, remember preferences and provide information about how websites are used.

We may use cookies and similar technologies for purposes including:

• enabling essential website and shopping-cart functionality;

• remembering preferences and sessions;

• understanding how visitors use our website;

• measuring website and marketing performance;

• improving our website and customer experience;

• detecting fraud or security issues; and

• supporting advertising and marketing activities.

Some cookies and similar technologies may be provided by third-party analytics, advertising, ecommerce or technology providers.

Depending on your browser and device, you may be able to block or delete cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of our website.

8. Analytics and advertising

We may use third-party analytics and advertising technologies, including services provided by Google, to understand how customers and visitors interact with our website and to measure and improve our website and marketing.

These services may collect information such as your IP address, device information, browser information, pages viewed, interactions with our website and information collected through cookies or similar technologies.

Third-party providers may process this information in accordance with their own privacy policies.

You may be able to manage or restrict certain cookies and advertising technologies through your browser, device or relevant provider settings.

9. Email marketing and direct marketing

Where permitted by law, we may use your contact details to send you information about BnB Supplies products, new ranges, promotions, special offers or other information we believe may be relevant to you.

We may use third-party email and marketing service providers, including SmartrMail, to assist us in sending communications and understanding the performance of our marketing campaigns.

These providers may process information such as your name, email address, purchase activity and interactions with marketing communications to provide these services to us.

You can opt out of receiving marketing communications at any time by using the unsubscribe facility provided in our marketing communications or by contacting us.

We will process opt-out requests within a reasonable period and in accordance with applicable law.

Opting out of marketing communications will not prevent us from sending you service-related communications that are reasonably necessary in connection with an order, account, transaction or enquiry.

10. Security of personal information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include physical, electronic, administrative and technical safeguards appropriate to the information and our operations.

Access to personal information is limited to employees, contractors and service providers who reasonably require access to perform their duties or provide services to us.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.

11. Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, taxation, fraud-prevention and business record-keeping obligations.

Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy it or de-identify it in accordance with applicable privacy requirements.

12. Accessing and correcting your personal information

You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details in the Contact Us section below.

We may need to verify your identity before providing access to or correcting personal information.

In some circumstances, privacy laws may permit us to refuse access or correction. If this occurs, we will provide an explanation where required by law.

13. Privacy complaints

If you have a concern or complaint about how BnB Supplies has handled your personal information or believe that we have not complied with applicable privacy requirements, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable period.

We encourage you to contact us first so that we have an opportunity to investigate and resolve your concern.

If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available from the OAIC at www.oaic.gov.au.

14. Links to other websites

Our website may contain links to websites operated by third parties.

BnB Supplies is not responsible for the privacy practices, security or content of third-party websites.

Once you leave our website, we recommend reviewing the privacy policy of the relevant third-party website before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, website or legal obligations.

The current version will be published on our website and the Last updated date at the top of this Privacy Policy will be amended when appropriate.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, want to make a privacy complaint or wish to opt out of direct marketing, please contact:

BnB Wholesale Supplies Pty Ltd
trading as BnB Supplies

Email: sales@bnbsupplies.com.au
Telephone: 03 8638 0115

Website: www.bnbsupplies.com.au